這個 Grok Bot 會做什麼
Bot 依節奏看支援收件匣，為簡單問題起草回覆，並標出退款、法務或升級。它不會自行寄出或退錢。
適合誰用？
店主、客服負責人，以及自己兼 helpdesk 的創辦人。
檢視昨天以來的支援收件匣。為例行問題起草回覆。標出看起來像退款、法務或顧客在生氣的項目。批准前請勿寄出或退款。
貼進對話，當作第一份工作。Bot 寄出或改任何東西之前，都要等你批准。
對應的官方角色
- 工單分流專員
清掉佇列，不必長住裡面。依節奏監看支援，只起草回覆；乾淨時就保持安靜。
其他工作
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Questions people ask
Can it issue a refund?
No. It surfaces refunds, legal, and escalations for you and does not send or issue money on its own.
How often does it check the queue?
On a cadence you set — the starter prompt reviews the support inbox since yesterday, and several of the bots below run hourly or every 30 minutes.
What does it handle unattended?
It drafts replies for routine questions; everything still waits for you before it goes out.
Need this running for your business?
Tell us the setup you want and we will point you at the bots and connectors that fit — hello@grokbotpulse.com.