Grok Bot Pulse

Support Queue Pass

GBP-01094.r1

Run on an hourly schedule. Walk me through connecting Zendesk and Slack, then configure it: do a pass on the support queue, draft a reply on every ticket it's confident about, and ping me only when…

@ericzakariasson·successzendeskslack
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Published prompt

Set up a new bot for me on an hourly schedule. Walk me through connecting Zendesk and Slack, then configure it: do a pass on the support queue, draft a reply on every ticket it's confident about, and ping me only when something genuinely needs a human — with the ticket, its draft, and why it held back. Drafts stay drafts until I approve the bot to send its easiest category. Ask me for our tone and the topics it must never answer alone, then save it.
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Provenance

first seen 2026-08-17

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