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Triage support and refunds
Draft routine replies, flag refunds and angry threads, and wait for you before anything goes out.
What this Grok Bot does
The Bot watches the support inbox on a cadence, drafts replies for the easy ones, and surfaces refunds, legal, or escalations. It does not send or issue money on its own.
Who should use this?
Shop owners, support leads, and founders who are also the helpdesk.
Review the support inbox since yesterday. Draft replies for routine questions. Flag anything that looks like a refund, legal, or an angry customer. Do not send or issue refunds until I approve.
Paste into the chat as the first job. Do not let the Bot send or change anything until you approve.
Matching xAI roles
- Ticket Triage Specialist
Clear the queue without living in it. Watches support on a cadence, drafts replies only, and stays quiet when it's clean.
Real posts
Public examples. We did not re-run those Bots here.
Gergely Orosz@GergelyOrosz
12 days ago · Aug 19, 2026
422K
X views
Support Inbox, Then Refund
Result
Support inbox · Stripe API refunds
xAI@xai
20 days ago · Aug 11, 2026
Store Support Queue
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Questions people ask
Can it issue a refund?
No. It surfaces refunds, legal, and escalations for you and does not send or issue money on its own.
How often does it check the queue?
On a cadence you set — the starter prompt reviews the support inbox since yesterday, and several of the bots below run hourly or every 30 minutes.
What does it handle unattended?
It drafts replies for routine questions; everything still waits for you before it goes out.
Need this running for your business?
Tell us the setup you want and we will point you at the bots and connectors that fit — hello@grokbotpulse.com.